Agent desk
- Add and manage partner agents
- Set commission per agent
- Follow every agent booking
- See commission status
Platform
B2B agent sales & B2C online booking
Sell through two channels from one system. B2B sales come through your partner agents, with commission calculated on every booking and paid out from a clear balance. B2C sales come from travellers on your website, with customer portal accounts or guest checkout. Every booking from either side lands in the same booking list.
- 2 channels
- Partner agents and your website
- % or fixed
- Agent commission per booking
- 3 balances
- Earned, paid and available
- Account or guest
- How customers book online
Overview
Agent sales and customer bookings in one system
TravelSuite ERP brings B2B and B2C travel sales into one system. Partner agents sell your hotels, tours, visas and Hajj & Umrah packages, and travellers book directly on your agency website. Both channels create ordinary bookings in the same booking list, so operations, invoicing and accounts handle an agent sale exactly like a direct one, with no second system to reconcile.
The Agent Management workspace keeps every external sales partner in one list with their type, contact details, commission rule, bookings, sales and available balance. When your team creates a booking in any active travel module and selects an agent, the sale is attributed to that agent and the commission is calculated, so you always know which partner brought which customer.
Set a default agent commission as a percentage or a fixed amount per booking, and override it for any agent. Commission becomes available for payout when the booking is completed, or when it is confirmed if you prefer. Completed is safer because cancelled bookings never reach the balance. Commissions & Payouts shows earned, paid and available amounts for every agent.
On the B2C side, customer portal settings control how travellers join your website. Allow open registration, require email verification or phone verification by OTP, hold new accounts for administrator approval, or let customers book as guests. Agent Performance ranks partners by bookings, sales and commission earned, so you can see which agents and channels grow the business.
Two channels, one desk
Agent sales and customer bookings land in the same list
B2B sales come through your agents. B2C sales come from customers on your website. Both become ordinary bookings, so operations and accounts never work from two systems.
B2B · Agent channel
ST
Sky Travels
- Agent profile with type, contact and status
- Agent selected on the booking by your team
- Sale and commission recorded per booking
Hotel Tour Visa Hajj & Umrah
All bookings
Every module, every source
- HU-0101Hajj & Umrah · Customer 01AgentSky Travels
- HT-0102Hotel · Customer 02WebsiteCustomer account
- VB-0103Visa · Customer 03AgentBlue Dune Tours
- TR-0104Tour · Customer 04WebsiteGuest checkout
Example data.
B2C · Customer site
- Customer portal accounts
- Optional guest checkout
Agent commission
Commission that follows the booking, then waits for payout
Set one default rule for all agents and override it for any agent. Commission is earned on each booking and becomes available for payout only when the booking reaches the stage you choose.
Agent settings
Commission type
PercentageFixed per booking
Commission (%)
5Commission becomes available
An agent-level override takes priority over this default.
1
Pending
Booking not completed yet
Hajj & UmrahCustomer 05 · sale $5,000$250
VisaCustomer 06 · sale $400$20
2
Available for payout
Booking completed
TourCustomer 07 · sale $1,200$60
HotelCustomer 08 · sale $800$40
3
Paid
Payout recorded
VisaCustomer 09 · sale $1,000$50
Sky Travels · commission summaryEarned $150
Record payoutPay any amount up to the available balance. Cancelled bookings never reach it.
Example data.
Key capabilities
Sell through partner agents and directly to travellers, with every booking in one list and agent commission tracked to payout.
12 features included in B2B & B2C Booking
See it in a demo- 01Agent Management dashboard with sales and payable balance
- 02Agent list with type, contact, commission and status
- 03Agent selected on hotel, tour, visa and Hajj & Umrah bookings
- 04Agent bookings with sale, commission and commission status
- 05Default commission as a percentage or fixed per booking
- 06Agent-level commission that overrides the default
- 07Commission released on completed or confirmed bookings
- 08Earned, paid and available commission per agent
- 09Payouts for any amount up to the available balance
- 10Agent performance ranking
- 11Customer portal registration with email and phone verification
- 12Administrator approval and guest checkout options
Agent sales workflow
From new agent to commission payout in six steps
- 01
Add the agent
Create the agent with type, contact details and status.
- 02
Set commission
Use the default rule or give the agent their own rate.
- 03
Book the sale
Select the agent on a hotel, tour, visa or Hajj & Umrah booking.
- 04
Track status
Commission stays pending until the booking is completed or confirmed.
- 05
Pay out
Pay any amount up to the agent's available balance.
- 06
Review
Rank agents by bookings, sales and commission earned.
Customer portal
Customer accounts on your rules
Choose how travellers join your B2C site: open sign-up, verified email and phone, manual approval, or booking as a guest without an account.
- 1
Sign up
Allow customer registration
- 2
Verify
Email verification · phone OTP
- 3
Activate
Administrator approval · default status
Guest checkout skips all three
Turn on Allow guest checkout and booking and public booking flows continue without a customer account.
Login methodsSocial loginPassword & securityAllowed phone countries
Built for every team
One sales setup for agents, customers and accounts
Online sales
- Customer accounts on your site
- Guest checkout when you want it
- Email and phone verification
- Approval for new accounts
Accounts
- Earned, paid and available
- Payouts up to the balance
- No commission on cancelled bookings
- One booking list to reconcile
Management
- Agent ranking by sales
- Commission earned per agent
- Agent and direct sales together
- Partners worth investing in
Why agencies switch
Before and after TravelSuite ERP
| Task | Without TravelSuite | With TravelSuite ERP |
|---|---|---|
| Agent sales | Tracked in chats and spreadsheets | Agent selected on every booking |
| Commission | Worked out by hand | Calculated per booking, % or fixed |
| Payouts | Agents ask what they are owed | Earned, paid and available per agent |
| Cancellations | Commission paid, then clawed back | Released only when bookings complete |
| Online customers | Separate website with no accounts | Customer portal or guest checkout |
FAQ
Frequently asked questions
What is the difference between B2B and B2C booking here?
B2B bookings are sales made through your partner agents, with commission tracked per booking. B2C bookings come directly from travellers on your website. Both appear in the same booking list and follow the same workflow.
How is an agent linked to a booking?
When your team creates a hotel, tour, visa or Hajj & Umrah booking, they select the agent. The booking then appears in Agent Bookings with the sale, the commission and the commission status.
How is agent commission calculated?
Set a default commission as a percentage or a fixed amount per booking. A commission set on an individual agent takes priority over the default.
When does commission become available for payout?
You choose: when the booking is completed or when it is confirmed. Completed is the safer option, because cancelled bookings never enter the available balance.
How do I pay an agent?
Commissions & Payouts lists each agent's earned, paid and available commission. Record a payment for any amount up to the available balance and the figures update.
Can I compare agent performance?
Yes. Agent Performance ranks agents by bookings, sales and commission earned, with filters to narrow the list.
Can customers create accounts on our website?
Yes. The customer portal supports registration with optional email verification, phone verification by OTP and administrator approval, and you set the default status for new accounts.
Can customers book without an account?
Yes. Turn on guest checkout and public booking flows continue without a customer account.
Works with every TravelSuite module
Bookings, customers, payments and accounts stay in one database, so this module shares data with everything else automatically.