Privacy Policy

1. Who we are and what this policy covers

TravelSuite ERP (“TravelSuite”, “we” or “us”) provides travel business software. This policy applies to personal information about visitors to our website, people who contact us or request a demo, our customers and their users, and our affiliates.

It does not cover the data our customers store in TravelSuite ERP about their own travellers, agents, suppliers and staff. For that data, our customer is responsible, and we act only on their behalf, as explained in section 4.

2. Information we collect

Information you give us

• Contact details, such as your name, business name, job title, email address, phone and WhatsApp number.
• Messages and information you share when you request a demo, ask a question, apply to our affiliate program or contact support.
• Account details for our customers’ users, such as names, email addresses and roles.
• Billing details, such as invoices, payment records and billing addresses.

Information collected automatically

• Basic technical data about website visits, such as pages viewed, approximate location, browser and device type.
• Security and usage logs from the Services, such as sign-in times and actions taken, used to keep accounts secure and to fix problems.

Information from others

• Details passed to us by a business that refers you, such as one of our affiliates, or that is publicly available about your business.

3. How we use information

We use personal information to:

• respond to enquiries and demo requests and provide quotes;
• set up, provide, maintain and support the Services, including installation and updates;
• send invoices, service notices and security alerts;
• keep the Services and our customers’ accounts secure and prevent misuse;
• understand how our website and Services are used, so we can improve them;
• send news about TravelSuite ERP, where you have agreed to it or where we have a legitimate business interest, with an easy way to opt out;
• meet our legal, tax and accounting obligations.

We rely on the legal bases that apply to each use: performing our contract with you, our legitimate interests in running and improving our business, your consent where it is required, and compliance with the law.

4. Data you store in TravelSuite ERP

Our customers use TravelSuite ERP to store information about their travellers, agents, suppliers and staff, such as passport details for visa or Hajj & Umrah files. This data belongs to the customer, who decides what is collected and how it is used.

For this data we act as a service provider (data processor). We process it only to provide, secure and support the Services and on our customer’s instructions. We do not sell it, use it for our own marketing or share it with other customers.

If you are a traveller or other person whose details are held by one of our customers, please contact that business first. We will help them respond to your request.

5. Cookies and similar technologies

Our website uses storage that is needed for it to work, such as remembering your language choice and your cookie choice.

We also use Google Analytics, provided by Google, to understand which pages are useful and how visitors find us. Google Analytics sets cookies on your device and processes usage data on our behalf.

We also use the Meta Pixel, provided by Meta Platforms, to measure the results of our ads on Facebook and Instagram. It sets cookies on your device and follows the same choice as analytics cookies: in the European Economic Area, the United Kingdom and Switzerland it is used only after you accept, and elsewhere unless you decline.

In the European Economic Area, the United Kingdom and Switzerland, analytics cookies are set only after you accept them. Elsewhere they are on unless you decline them. You can change your choice at any time with the “Cookie settings” link at the bottom of every page.

You can also block or delete cookies in your browser settings. Some features of the website may not work as intended without them.

6. How we share information

We never sell personal information. We share it only:

• with service providers who help us run our business and the Services, such as hosting, email delivery, messaging, form handling and analytics providers, under contracts that require them to protect it;
• with Third-party Services you choose to connect, such as GDS, messaging or payment providers, as needed to make that connection work;
• with professional advisers, such as accountants and lawyers, under a duty of confidentiality;
• when required by law, a court order or a public authority, or to protect our rights, our customers or the public;
• with a buyer or successor if our business is reorganised or sold, subject to this policy.

7. International transfers

We and our service providers may process information in countries other than the one where you are located. When we transfer personal information across borders, we take reasonable steps to make sure it remains protected in line with this policy and applicable law.

8. How we protect information

We use technical and organisational measures appropriate to the information we handle, including encrypted connections, access controls based on roles, staff confidentiality and regular backups of cloud plans. No system is completely secure, so we also ask customers to use strong passwords and limit access to the people who need it.

9. How long we keep information

We keep personal information only for as long as it is needed for the purposes described in this policy. Enquiry details are kept while we are in contact with you and for a reasonable period afterwards. Customer account and billing records are kept for the duration of the contract and as long as tax and accounting laws require. Customer Data in cloud plans is handled as described in our Terms & Conditions.

10. Your rights

Depending on the law that applies to you, you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information, or to restrict or object to how we use it;
• withdraw consent you have given, at any time, without affecting earlier processing;
• stop receiving marketing messages, by replying to the message or contacting us.

To use any of these rights, contact us using the details below. We may need to confirm your identity before we respond. You also have the right to complain to the data protection authority in your country.

11. Children

Our website and Services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children for our own purposes.

12. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated. If we make significant changes, we will tell our customers in advance.

13. Contact

Email info@travelsuiteerp.com or message us on WhatsApp at +880 13 2527 7120.