Refund Policy

1. Scope

This Refund Policy applies to payments made to TravelSuite ERP for cloud plans, lifetime licenses, add-ons and services. It forms part of our Terms & Conditions. Where a signed proposal or Enterprise contract sets different refund terms, those terms apply.

2. Monthly cloud plans

Monthly plans can be cancelled at any time before the next renewal date. The plan stays active until the end of the month you have paid for. Payments for the current month are not refunded, and we do not refund part months.

3. Yearly cloud plans

If you cancel a yearly plan within 14 days of your first payment, we refund the amount paid, minus the value of any setup, data import or training already carried out.

After 14 days, yearly plans are not refundable. The plan remains active until the end of the paid year and is not renewed.

4. Lifetime licenses

A lifetime license can be refunded in full if you ask within 7 days of payment and installation on your server has not started.

Once installation has started, the license fee is not refundable, because the software has been delivered and configured for your business.

5. Setup, add-ons and custom work

• Add-ons, supplier integrations, mobile apps and custom development are quoted separately.
• Work that has already been carried out is not refundable.
• Where work has been paid for in advance and not yet started, we refund the unused part of the payment.

6. Third-party fees

Fees charged by GDS and airline systems, hotel suppliers, messaging platforms, domain registrars, hosting providers or payment providers are set by those companies and are not refunded by us. This includes any server you pay for yourself to run a lifetime license.

7. Upgrades and plan changes

When you upgrade during a paid period, you pay only the difference for the time remaining. A change to a lower plan takes effect from your next billing period, and the current period is not partly refunded.

8. How to request a refund

Send your request by email or WhatsApp with:

• your business name;
• the invoice number and payment date;
• the reason for the request.

We review every request and confirm our decision in writing. Approved refunds are paid to the original payment method within 10 working days. Your bank or payment provider may take longer to show the amount.

9. Payment disputes

If you are unhappy with a charge, please contact us before raising a dispute with your bank or card provider. Most issues are resolved quickly once we know about them.

10. Contact

Email info@travelsuiteerp.com or message us on WhatsApp at +880 13 2527 7120.